Gili Air Island, Lombok, Indonesia
+62 (0) 878 64 47 60 99
hello@slowgiliair.com
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Booking Terms and Conditions

Thank you for choosing to book with Slow Private Pool Villas. We look forward to welcoming you to our family home. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices
This price includes:

  • Accommodation in our private pool villas
  • A choice of 7 different breakfasts
  • Complimentory coffee, tea, water and homemade ice tea 

Booking Confirmation & Deposit:

To confirm the booking we need full payment. You can either send me creditcard number and exp. date or book it on our secure online website, slowgiliair.com > reservations.

      –  full payment is required upon reservation

      – 3% credit (or debit) card payment fee applies

 
Cancellation of booking
By making your booking, our agreement is a legal contract and you agree to our terms and conditions.

Should your travel arrangements change you should inform us as soon as practicable to allow us to re allocate the room(s).  

We practice a no refund policy.

If you need to cancel the booking due to adverse weather conditions or exceptional family circumstances we are happy to transfer your booking to another date if the same prices apply and if there is availability.

Payment
Payment should be made on arrival by either cash or credit card. We do not accept some credit/debit cards so please ask if your card is acceptable. All credit card transactions are secure and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction.

You can also transfer the total amount on our Indonesian bank account; send me proof of payment and I'll confirm the booking.

Bank: BNI
Bank account: 0390903903
Nom: Julie Thonnard
Swift: BNINIDJAXXX
Address: JL LANGKO NO 64 MATARAM, NTB, INDONESIA Tel.: 03706 637822
Fax: 0370 631005

Non-availability of Accommodation
We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation; if we were unable to find suitable accommodation our liability would not extend beyond this point.

Pets
Sorry, we do not allow pets inside the house or on the property under any circumstances.

Acceptance of Children
We welcome children of any age. We can accommodate for young babies and by prior arrangement and free of charge, a highchair and a travel cot can be provided. 

Ask us for a Flore Bed. Our Architect, Christian Lechien, has designed a small bed for babies. Our cot’s name is Flore, named after the first child that has slept in it. Extra charge for a Flore bed is 15€/ night. 

Ask us for a Felix Bed: We also offer an extra bed for children, the extra bed’s name is Felix, named after the first child to ever sleep in the bed. Extra charge for a Felix Bed is 40€/night.

Arrival
Your accommodation will be available to you from 2:30pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags, pay for your stay and collect your room keys at an earlier time by prior arrangement.

It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).

Late arrival procedure
Please ensure you contact us to let us know if you will be arriving later than 5PM, and inform us of  your new estimated time of arrival. The reception closes at 5PM, we'll have to organise your harbour pick- up. We do not normally accept guests after 11PM.

Room Vacation
Please vacate your room by 11.00am, unless otherwise arranged. The room will be ready for re-occupation from 2.30pm, unless otherwise arranged.

Rooms
Eating take away meals in rooms is allowed, we also offer delivery service. Please let the staff know when you want help to do the dishes, to avoid smells and staining if the food comes into contact with bedding or carpets etc. Please take care and avoid spillage etc.

Smoking
Please be so kind to not smoke inside the villas. Just in case the person after you is a non- smoker. 

Smoking on the terrace-covered terrace and in the garden is acceptable. There are ashtrays available. 

Damages and Breakages
Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant. 

Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s).  With your permission we may from time to time contact you about promotions and offers.  We will not share your details with any third party.

Environmental Policy
Save Our Planet, every day millions of gallons of water are used to wash towels that have only been used once.

You make the difference:
A towel hanging up means: « I will use again »
A towel in the laundry basket means « Please exchange »
Thank you for helping us conserve the Earth’s vital resources.
At Slow Villas we are eco- friendly. Please reduce, reuse, and recycle.

Compliments from the house: free tea and coffee; plus 2 plastic water bottles for the beach and 2 big glass water bottles for in- house, in the fridge. Refill your bottle for free at our reception. Homemade ice tea is available at the receptionduring the day. Please help us keep this a plastic free zone.

We have bio-sceptic tanks; please throw toilet paper or any other products in the bin provided. A bum gun is provided.

Welcome to Gili Paradise!